It is obvious this was either thrown or dropped as it weighed 18 lbs. Today I filed a claim that is larger because the item is a wall cabinet built from 1″ salvaged barn wood. The one before today I just paid out of pocket and didn’t bother to file a claim. Just recently I have had FOUR damaged orders in TWO months. What is happening to shipping with FedEx? I have been using FE since 2010 for my little online store – most package ship using FE vs USPS. The Fed Ex agent gave us the address to our nearest customer service center with just a zip code. The call was answered almost immediately. We were warned that call volumes were high and wait times would reflect that volume. You can press 0 to pass through the automated questions – just keep pressing 0 every time a new question is answered. The FedEx customer service line gives the caller English and Spanish options. Companies the size of FedEx cannot handle individual emails being sent to the same address so they provide online contact us forms to route the customer service communication.Ĭompanies like FedEx are also available on Facebook and Twitter for near instant communication with the customer care team. Customer Service EmailįedEx does not publish an email address for the customer service team, but that is common. Click the link provided and you’ll be taken to the official website for the FedEx division. If you need to access one of the other divisions of FedEx, scroll to the bottom of the page and find the division you need. You can even choose to ship a letter, package or box from your home and schedule a pickup when you’re ready to ship. The website provides customers with tracking information, online account access and claims information. You can visit the official website for FedEx at. Mailing AddressįedEx offers multiple mailing addresses depending on the division of the company you need to contact.
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